Digital business has come a long way since first catching on in the 80’s and its ubiquitous influence today cannot be undermined. No wonder a giant Telco decided to sow its business seeds in the digital pay TV field some days ago,thereby exposing the enormous opportunity it has. And who can be better to lead a powerful session in the Gartner Symposium 2015 ITXPO other than the almighty MTN?
The Digital Customer. Greg Hatfield, General Manager for Products and Solutions at MTN Business was joined yesterday at the ITXPO by Lee Naik, MD, Accenture Digital and Zureida Ebrahim, CEO of Client Engagement Solutions for Multiply and other divisions within the MMI Group to discuss the digital reinvention of the customer experience and its implications to the Private, Public Sector and SME segments.
The discussion was facilitated by Jeffrey Mann, Research Vice President for Collaboration and Social Software, Gartner Research and Greg Hatfield confirmed that the Symposium is one of the continent’s most important gatherings of CIOs and senior IT executives. He declared at the event that the conference has presented MTN Business with the perfect platform to showcase its innovation in areas such as Internet of Things and Cloud Computing.
By 2020, more than seven billion people and businesses, and at least 30 billion devices, will be connected to the Internet. With people, businesses and things communicating, transacting, and even negotiating with each other, a new world comes into being – the world of digital business.